All Service You Need
What we support
UV Printer Support
This is a bonanza of info for new and experienced users who want to use their UV printers for the very best performance. From user manuals to software updates and troubleshooting guides, our support section can quickly ensure that you have all the resources you need for the best procedure. Along with downloadable web content, they can additionally watch our knowledge base, that includes all articles and tutorials associated with UV printing. Our overview assists you enhance your knowledge and abilities - from enhancing printing technology to finding out software maintenance. On top of that, we have a dedicated after-sales service group to help you resolve all your issues. Customer satisfaction is our leading concern, and we will certainly make every effort to help asap so that you can utilize Monoprice 3D printer to publish effortlessly. See various parts of our assistance web page to find valuable sources and maximize your capacity in UV printing..
Printer Head Cleaning
Printer Cleaning Service
Piezoelectric nozzle is a high-precision inkjet device commonly used in industrial printing, 3D printing, or high-end printers. Due to its working principle relying on piezoelectric crystal deformation to drive ink ejection, clogging or performance degradation of the nozzle will directly affect the printing quality. The following is a maintenance and cleaning guide for piezoelectric nozzles, covering common problems and solutions. Our company specializes in cleaning various piezoelectric nozzles with high cost-effectiveness.
Firstly, we will analysis the common problems and reasons of the nozzles
1.1 Spray hole blockage
- Dry ink residue (long-term disuse or ink evaporation)
- Ink precipitation (pigment ink is more prone to occur)
- Impurities mixed in (poor ink quality or environmental dust)
1.2. Nozzle deviation/breakage
- Fatigue or damage of piezoelectric crystals
- Drive circuit malfunction
- Abnormal surface tension of ink
1.3. Insufficient spraying force
- Abnormal voltage drive (calibration required)
- Ink viscosity too high or temperature too low
Secondly, we will cleaning and maintenance following step by step
1.Basic cleaning (mild blockage)
Tool preparation: dust-free cloth, specialized cleaning solution (such as nozzle cleaner or diluted isopropanol), syringe, distilled water.
- Surface wiping: After power off, gently wipe the surface of the nozzle with a dust-free cloth dipped in cleaning solution to remove external stains.
- Negative pressure suction: Connect the syringe sleeve hose to the nozzle inlet, slowly suction to force the blockage out (avoid violent operation).
- Soak and clean: Soak the nozzle in cleaning solution for 1-2 hours to dissolve internal blockages, and then rinse thoroughly.
2.Deep cleaning (stubborn blockage) if needed
Ultrasonic cleaning:
- Place the nozzle into the ultrasonic cleaning machine (frequency below 40kHz), inject cleaning solution, and run for 3-5 minutes.
After sale
After-Sale Service
We empower seamless operations through expert guidance, proactive support, and lifelong innovation. Trusted reliability, minimized downtime, and sustainable growth define our commitment to safeguarding your investments with clarity and agility.
Efficient Delivery & Installation
1. Shipments are typically routed to Shanghai warehouses for logistics readiness. Clients may designate domestic ports with advance notice.
2. On-site installation completed within 3–4 days, with flexible options: our engineers deploy globally or clients train in China.
Comprehensive Warranty Coverage
1. 1-year warranty (post-delivery) for non-consumable components (excludes filters, nozzles, control boards, and consumables).
2. Free repairs for manufacturing defects; labor-free service for human error (parts charged).
3. Lifetime free software upgrades for system optimization.
Professional Technical Training
Post-installation, 1–2 days of hands-on training at the client’s facility ensures operational mastery for 1–2 personnel.
24/7 Responsive Support
1. Immediate technical assistance via phone/email within 24 hours of request.
2. Remote troubleshooting via video guidance for operational queries.
Clear Warranty Exclusions
Damage from misuse, unauthorized modifications, improper storage/operation, or force majeure events (e.g., natural disasters).
360° Care
Warranty
The item (omitting consumables, filters, nozzles and control boards) is ensured for one year after arrival.
If the product system software is upgraded or optimized, we will certainly upgrade free of cost for life.
Throughout the service warranty duration, if the devices is not harmed by synthetic or transportation problems, we will give free services (damaged parts will be repaired absolutely free, leaving out consumables); if the damages is caused by male, we will certainly provide complimentary labor solutions (damaged parts will certainly incur expenses).
The guarantee problem is that the product needs to be used typically according to the product manual, daily inspection and maintenance according to the needs of the installation technicians, and operation and storage space under the environmental conditions specified by the product.
- Standard warranty period Each UV printer takes pleasure in a 1 year common guarantee from the date of purchase. This warranty includes any manufacturing defective parts and labor.
- The warranty covers the repair or replacement of any type of product or process defects under normal use. This consists of problems connected to printer features and efficiency.
- Exclusion Please note that the service warranty does not cover damages caused by misuse, accident, unauthorized modification or normal wear and tear. Consumables, such as toner cartridges and drums, are not consisted of.
- Claim process To initiate a service warranty insurance claim, please contact our customer support team and offer your purchase details and trouble summary. We will certainly lead you to finish the necessary steps to address the trouble.
- Extended warranty option For extra insurance coverage, we provide a prolonged guarantee plan, which can be bought when you buy a printer. These strategies give extensive solution and support beyond the standard warranty period.
Non-Warranty Conditions
- Fault, damages or injury triggered by deliberate act or gross negligence.
- Unauthorized adjustment, repair, modification or disassembly of the product, resulting in failure, damage or injury.
- Failing, damages or injury triggered by failure to follow the prescribed inspection, maintenance, usage and storage environment and problems standards.
- Failing or damages brought on by fire, earthquake, flood or various other force majeure factors.
- Damages triggered during transportation.