All Service You Need
What we support
UV Printer Support
This is a bonanza of info for new and experienced users who want to use their UV printers for the very best performance. From user manuals to software updates and troubleshooting guides, our support section can quickly ensure that you have all the resources you need for the best procedure. Along with downloadable web content, they can additionally watch our knowledge base, that includes all articles and tutorials associated with UV printing. Our overview assists you enhance your knowledge and abilities - from enhancing printing technology to finding out software maintenance. On top of that, we have a dedicated after-sales service group to help you resolve all your issues. Customer satisfaction is our leading concern, and we will certainly make every effort to help asap so that you can utilize Monoprice 3D printer to publish effortlessly. See various parts of our assistance web page to find valuable sources and maximize your capacity in UV printing..
After sale
After-Sale Service
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Installation Plan
After the goods are provided to the assigned distribution area, the service technician will plan for the installation.
Service Four
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On-Site Training
After the setup is finished, technical training will be provided for the user's modern technology and operator.
Response
After obtaining the solution demand from the device customer, we will reply to the technological questions at any moment within 24 hours.
Transportation and Arrival
Equipment is normally shipped to addresses and stockrooms in Shanghai for freight prep work.
360° Care
Warranty
The item (omitting consumables, filters, nozzles and control boards) is ensured for one year after arrival.
If the product system software is upgraded or optimized, we will certainly upgrade free of cost for life.
Throughout the service warranty duration, if the devices is not harmed by synthetic or transportation problems, we will give free services (damaged parts will be repaired absolutely free, leaving out consumables); if the damages is caused by male, we will certainly provide complimentary labor solutions (damaged parts will certainly incur expenses).
The guarantee problem is that the product needs to be used typically according to the product manual, daily inspection and maintenance according to the needs of the installation technicians, and operation and storage space under the environmental conditions specified by the product.
- Standard warranty period Each UV printer takes pleasure in a 1 year common guarantee from the date of purchase. This warranty includes any manufacturing defective parts and labor.
- The warranty covers the repair or replacement of any type of product or process defects under normal use. This consists of problems connected to printer features and efficiency.
- Exclusion Please note that the service warranty does not cover damages caused by misuse, accident, unauthorized modification or normal wear and tear. Consumables, such as toner cartridges and drums, are not consisted of.
- Claim process To initiate a service warranty insurance claim, please contact our customer support team and offer your purchase details and trouble summary. We will certainly lead you to finish the necessary steps to address the trouble.
- Extended warranty option For extra insurance coverage, we provide a prolonged guarantee plan, which can be bought when you buy a printer. These strategies give extensive solution and support beyond the standard warranty period.
Non-Warranty Conditions
- Fault, damages or injury triggered by deliberate act or gross negligence.
- Unauthorized adjustment, repair, modification or disassembly of the product, resulting in failure, damage or injury.
- Failing, damages or injury triggered by failure to follow the prescribed inspection, maintenance, usage and storage environment and problems standards.
- Failing or damages brought on by fire, earthquake, flood or various other force majeure factors.
- Damages triggered during transportation.